Knowledge Base

Wire Transfer/EFT Payment Approval Process and Balance Reflection Guide

For our customers who prefer to pay by wire transfer or EFT, you can find details about the payment approval process, balance reflection, and service activation in this guide. As LivaProxy, we explain step by step how payments made via bank transfer are processed and how long it will take to reflect in your account.

How to Make Payment via Wire Transfer/EFT?

When you want to pay for LivaProxy services by wire transfer or EFT, you first need to complete the order process and select the "Wire Transfer/EFT" option as your payment method. After the order is completed, you will be shown dedicated bank account details and the payment amount.

When making your payment, it is very important to write your order number or registered email address in the description field to speed up the payment process. Payments made without this information may take longer to match.

How Long Does the Payment Approval Process Take?

Payments made by wire transfer or EFT may vary depending on the interbank transfer time. Generally, intra-bank transfers occur instantly or within a few minutes, while EFT transactions between different banks can be completed within 1-4 hours.

LivaProxy support team regularly checks bank accounts and approves incoming payments as quickly as possible. After your payment is processed by the bank, it is usually reflected in your account within a few hours.

Business Hours and Holidays

The intensity of banking operations and business hours can affect the payment approval time. Payments made outside business hours or on weekends may be processed on the next business day. However, since the LivaProxy support team is active 24/7, your payment will be processed as soon as it reaches the system.

How to Notify Payment?

To speed up the payment process, it is recommended that you notify our support team after completing your wire transfer or EFT transaction. You can create a support ticket from your customer panel or share your payment receipt and order number via our WhatsApp support line.

Including the following information when notifying payment will speed up the process:

• Order number or invoice number
• Payment amount
• Wire transfer/EFT date and time
• Sender bank and account name
• Payment receipt or transaction voucher (optional but recommended)

When Does Service Activation Occur?

After your payment is approved, the service you ordered will be automatically activated. All necessary connection information for your proxy services will become accessible as a delivery file in your customer panel via the "Download" button.

The activation process for Mobile Proxy, IPv4 Proxy, IPv6 Proxy, and all our other services takes place instantly. There is no additional waiting time after payment approval.

Account Credit Loading

If you made a wire transfer/EFT to load balance to your account credit instead of a direct order, your balance will be credited to your account after payment is approved and you can use it to purchase any service you want. In account credit loading transactions, the amount including VAT is reflected in your account.

Payment Matching Issues and Solutions

In some cases, especially if order information is not written in the description field, automatic matching of your payment may take time. In such cases:

• Contact our support team and share your payment receipt
• Provide the name and IBAN information of the sender account holder
• Specify your order number or email address registered to your account

After receiving this information, our support team will manually check your payment and credit it to your account as soon as possible.

Payment Security and Recording System

LivaProxy securely records all wire transfer/EFT payments and processes them in accordance with financial regulations. A legal invoice is issued for each payment you make and you can access your e-archive invoice from your customer panel.

Your payment records are listed in detail in your account history and you can check them at any time. You can access your past payments and invoices from the "Invoices" section of your customer panel.

Alternative Payment Methods

In addition to the wire transfer/EFT method, LivaProxy also offers the following payment options:

• Credit Card / Debit Card (instant approval)
• Online payment via Virtual POS (instant approval)
• Account Credit (pre-loaded balance)
• Cryptocurrency (Bitcoin, USDT, etc. - approval time varies)

For instant service activation, you can prefer credit card or account credit methods. With these methods, payment is approved instantly and your service becomes active within minutes.

Frequently Asked Questions

I made a wire transfer but it hasn't been approved yet, what should I do?

After making your payment, it is expected to be reflected in your account within 4-6 hours. If there is still no reflection after this period, contact our support team and share your payment receipt. Our team will manually check your payment and process it.

I made a wire transfer for the wrong amount, what will happen?

If you overpay, the difference will be credited to your account balance. If you underpay, you will be asked to complete the remaining amount and then your service will be activated. It is recommended that you contact our support team to report the situation.

I made the payment under a different name, will there be a problem?

If the payment was made in the name of someone other than the person registered to your account, the matching process will be carried out manually. In this case, you must inform our support team and share the payment receipt.

Support and Contact

If you have any questions or problems regarding your wire transfer/EFT payments, you can reach our 24/7 active support team:

• You can create a support ticket through the customer panel
• Our WhatsApp support line: +90 850 309 48 10
• Email: [email protected]

Our support team is ready to answer all your questions about the payment process and provide necessary guidance.