Knowledge Base

Quota Rollover and Service Duration Policy for Proxy Services: Unused GB Allowances

Quota management in proxy services is one of the topics users frequently inquire about. Particularly for monthly or weekly packages, whether unused internet quotas can be carried over to subsequent periods is an important consideration for service usage strategy.

Quota Rollover Policy: Basic Principles

In LivaProxy services, GB quotas that remain unused within the service period are not rolled over to the next period. This policy applies to all proxy product groups:

• Mobile Proxy (Daily, Weekly, Monthly packages)
• Rotating Proxy (GB-based packages)
• Premium IPv6 Proxy Server (in traffic-limited packages)

When the service renewal date arrives or the service period expires, the unused quota amount is automatically reset and a new period begins.

Why No Quota Rollover?

There are several technical and operational reasons why quota rollover is not implemented:

1. Service Period-Based Pricing

Proxy services have a pricing model optimized for a specific duration and specific quota. Each package is designed to be used within the relevant period.

2. Infrastructure Resources and Planning

Proxy servers plan bandwidth and resource allocation based on customer quotas. A quota rollover system would complicate this planning and could affect service quality.

3. Service Equity

To provide a fair and transparent system for all users, each renewal period starts with a clean slate.

Alternative Solutions for Unused Quotas

Adjusting Package Size

If you regularly don't use your entire quota, you can switch to a smaller package at the next renewal period. For example:

• For Mobile Proxy, you can opt for the Medium (30GB) package instead of Premium (50GB)
• For Rotating Proxy, you can consider 15GB or 10GB packages instead of 25GB

Purchasing Additional Packages

For users who don't show regular usage but have intensive needs during certain periods, additional package options are available. Particularly for Mobile Proxy services, you can purchase additional GB quota for your existing package.

Short-Term Packages

If you don't have a continuous usage need, you can prefer weekly or daily packages instead of monthly ones:

• Daily Mobile Proxy: Flexibility between 1-3 days
• Weekly Mobile Proxy: Options between 1-3 weeks

This way, you can plan more flexibly according to your usage needs.

Service Duration and Quota Reset Mechanism

Automatic Renewal System

If your service is in automatic renewal mode, when the renewal date arrives:

1. Your current quota is reset
2. New period quota is assigned to your account
3. Service continues uninterrupted
4. Invoice is generated automatically

Manual Renewal

If automatic renewal is disabled and you don't renew manually:

• Proxy connections terminate on the service end date
• Unused quota is lost
• When you place a new order, a completely new service is initiated

Technical Issues and Quota Usage

As in the customer example, if you were unable to fully use your quota due to technical issues experienced during the service period (speed problems, connection drops, etc.):

Creating a Support Request

In such situations, definitely open a support ticket to report the issue. Our technical team will:

• Identify and resolve the problem
• Evaluate compensation options if the issue originated from our end
• Provide additional time or quota compensation based on downtime duration

SLA (Service Level Agreement) Coverage

If maximum downtime periods specified in our Service and Terms of Use Agreement are exceeded, our customers can request a refund or compensation. When evaluating these situations:

• Downtime duration is recorded in our logs
• Outages not originating from our end (power, ISP issues) are excluded
• Additional days may be added to your remaining service period for exceeded durations

Quota Tracking and Efficient Usage

Quota Control from Customer Panel

Regular monitoring is recommended to use your quota effectively:

1. Log in to your LivaProxy customer panel
2. Select the relevant service
3. View remaining GB amount and usage chart
4. Check renewal date

Usage Optimization

To use your quota most efficiently:

• Avoid unnecessarily high-resolution content
• Plan operations performed through proxy
• Exclude automatic updates from proxy
• Keep thread/connection count as needed

Frequently Asked Questions

I have 10GB quota remaining, I renewed my monthly package. Is this 10GB lost?

Yes, unused quota is reset when the renewal date arrives and your new period quota is assigned. For example, if you purchased a 50GB package, you'll have 50GB quota again in the new period.

Can I get a refund for my remaining quota if I terminate the service early?

Quota-based refunds are not provided. However, you can request a refund for your remaining time in situations that comply with the refund conditions specified in the service usage agreement.

I purchased an additional package, what is the usage period for this package?

Additional packages are valid until your main service's expiration date. When the main service is renewed, the additional package quota is also reset.

What happens if the service period expires before quota runs out?

When the service period expires, your proxy connection terminates even if you have remaining quota. If you don't renew, the unused quota is lost.

Conclusion and Recommendations

The absence of quota rollover in proxy services is an industry-standard practice. This policy is necessary to maintain service quality and fair pricing. As users:

• Choose the package size that suits your needs
• Monitor your quota regularly
• Open a support ticket immediately for technical issues
• Prefer short-term packages for irregular usage
• Track your renewal dates

For any questions or special situations, you can contact our 24/7 support team. Customer satisfaction is our priority, and our compensation mechanisms are in place for legitimate requests.