Package Renewal and Additional Quota Management: How Does Internet Quota Work in Mobile Proxy Services?

Package Renewal and Additional Quota Management: How Does Internet Quota Work in Mobile Proxy Services?

Package renewal and additional quota management in LivaProxy Mobile Proxy services are among the topics our customers frequently inquire about. In this article, we will explain in detail how monthly packages are renewed, what the current quotas are, how additional quota packages work, and the renewal processes.

How Does the Main Package Renewal Process Work?

When you purchase your Mobile Proxy service, your service becomes active with a specific internet quota and usage period according to the package you selected. For monthly packages, the service period is set as 30 days, and at the end of this period, your package is automatically renewed (if automatic payment is active) or you are expected to renew manually.

When the package renewal process occurs:

• Your current package's internet quota is completely reset and redefined
• Your new usage period begins (e.g., a new 30-day period)
• Your proxy connection details (IP, port, username, password) remain unchanged
• Service continues without interruption

For example, if you have a 50GB monthly Mobile Proxy package and 10GB remains at the end of the month, after renewal, this remaining 10GB will be lost and your package will be redefined as 50GB for the new period.

What Are Additional Internet Quota Packages?

Additional quota packages are extra internet packages you can purchase when your main package quota is depleted during your current service period. These packages allow you to instantly increase your quota to prevent service interruption.

Features of additional quota packages:

• They are added to your main package and do not extend the service period
• They are only valid within your current service period
• They are automatically canceled when your main package is renewed or your service period ends
• Unused additional quota balances are not carried over to the next period

Status of Additional Quotas After Package Renewal

This is one of the most frequently asked questions by our customers. When the package renewal process occurs:

Automatic Cancellation: All additional internet quota packages you purchased are automatically canceled. The reason for this is that additional quotas are only valid for the current service period.

Main Package Quota: Only your main package quota remains in your account. For example, if you have a 50GB monthly package, after renewal, you will have 50GB of internet quota defined in your account.

Unused Additional Quotas: If the renewal process occurs before you fully use the additional quota package you purchased, the unused amount is not refunded and is not carried over to the next period.

Automatic Renewal and Payment Settings

You can manage automatic renewal settings in your LivaProxy customer panel:

If Automatic Renewal is Active:

• The system automatically creates an invoice when your service period expires
• Payment is taken from your registered payment method or account balance
• Your package continues without interruption
• You are notified by email

If Automatic Renewal is Disabled:

• A reminder email is sent to you before your service period ends
• You are expected to renew manually
• If renewal is not made, your service is suspended

Proforma Invoice Process

The proforma invoice process during the renewal period works as follows:

Approximately 3-7 days before your service period expires, the system automatically creates a proforma invoice. This invoice shows the amount you need to pay for the next period. If automatic payment is active, this invoice is automatically collected on the specified date and your service continues without interruption.

If automatic payment is not active, you can view the proforma invoice from your customer panel and make manual payment. For unpaid invoices, the service is not renewed and is suspended at the end of the period.

Recommendations for Quota Management

1. Usage Tracking: Regularly check your current quota usage from your customer panel. This way, you can predict when your quota will run out and plan accordingly.

2. Additional Quota Timing: When purchasing additional quota, consider how much time remains in your service period. If your service period will expire in 2-3 days, it may be more economical to renew your package first and then purchase additional quota if needed.

3. Package Change: If you consistently exceed your quota, you may consider switching to a package with a higher quota during the renewal period. This will be more cost-effective in the long run.

4. Automatic Renewal: We recommend keeping the automatic renewal feature active to avoid service interruption. Make sure your account balance or payment method is up to date.

What Happens When Quota Expires?

When your main package quota or additional quota is completely depleted:

• Your proxy connection is interrupted
• You will see a warning message in your customer panel
• You will be notified by email
• You can continue the service by purchasing additional quota
• Or you can wait until your service period expires and continue with renewal

Frequently Asked Questions

Q: Will my additional quotas also be renewed when I renew my package?
A: No, additional quota packages are automatically canceled. If you need them in the new period, you can purchase additional quota again.

Q: Is my unused additional quota carried over to the next month?
A: No, additional quotas are only valid for the service period in which they were purchased and are not carried over.

Q: Will my connection details change after renewal?
A: No, your connection details such as IP address, port, username, and password remain the same.

Q: Can I cancel the renewal process?
A: Yes, you can disable automatic renewal from your customer panel. Or you can request to cancel the created proforma invoice by opening a support ticket before the service period expires.

Q: Can I renew before my service period expires?
A: Yes, you can make an early renewal. In this case, your current period ends and a new 30-day period begins. Your remaining time is lost, so renewing before your period expires may not be economical.

Support and Contact

If you have any questions or issues regarding package renewal, quota management, or purchasing additional quota, you can reach our 24/7 support team:

• You can create a support ticket from the customer panel
• You can ask your pre-sales questions through our WhatsApp support line
• You can get instant help with the live support system on our website

As LivaProxy, we are ready to provide all the necessary support for your services to work seamlessly and efficiently. We prepared this article to help you make informed decisions about quota management. We wish you good work!