Knowledge Base

Automatic Suspension and Renewal Mechanism at End of Service Period

In LivaProxy services, each product you purchase has a specific usage period. During this time, your proxy service remains active and ready to use. However, if your service period expires and renewal is not completed, our system automatically initiates certain procedures.

Service Period and Automatic Suspension Mechanism

When your proxy services expire, the system automatically suspends the service. This applies to all services where payment has not been made or automatic renewal instructions are not in place. If a certain period passes after your service's last payment date, your proxy connections are completely disabled and become unusable.

For example, if you purchased a 1-month Mobile Proxy service and the service period ends on January 1st, your proxy connections will stop working after this date if payment is not made. The system performs the automatic suspension based on the last payment date in your customer panel.

What Happens to Expired Services?

When your service period expires, the following process occurs automatically:

• Last payment date passes: Your service usage period ends
• Grace period: The system keeps your service suspended for a short time
• Automatic suspension: If payment is not made, the service is completely closed
• Connection termination: All your proxy connections become disabled
• IP and port access ends: Information in your delivery file becomes invalid

Service Status Check from Customer Panel

You can easily check your service status and last payment date from your customer panel. Through the panel, you can:

• View the list of your active services
• Track the last payment date of each service
• Identify services that are approaching or past expiration
• Manually initiate renewal processes

When you log into your customer panel, you can see all your active and expired services from the "My Services" or "My Products" section. Next to each service, the last payment date and remaining time information are clearly indicated.

How Does Automatic Renewal Work?

If you want your service to run continuously, it is recommended to enable automatic renewal. When you activate this system:

• The system automatically creates a renewal invoice before the service period expires
• Automatic payment is made from your account balance or registered payment method
• Your service continues without interruption
• The obligation to make manual payments is eliminated

To enable automatic renewal, you can select the relevant service from your customer panel and activate the renewal settings.

Reactivating an Expired Service

If your service has been disabled due to automatic suspension, to reactivate it:

1. Log into your customer panel
2. Find your expired service
3. Click the renewal button
4. Complete the payment process
5. The system automatically reactivates your service

After your payment is processed, your service usually becomes active within a few minutes. In some cases, you may need to wait 10-15 minutes for the system to update.

Renewal Delay and Data Loss

If a long time passes after your service expires, you need to consider some important points:

• IP change: Different IP addresses may be assigned after renewal
• Port number change: Your connection information may be updated
• Customizations: Your custom settings may revert to default
• Statistics: Your usage statistics may be reset

Therefore, if you want to ensure service continuity and keep the same proxy information, it is recommended to renew close to the expiration date.

Service Extension Options

At LivaProxy, you can purchase or renew services with different duration options:

• Daily packages: 1-3 day options for Mobile Proxy services
• Weekly packages: 1-3 week options for Mobile Proxy services
• Monthly packages: 1-3 month options for all products
• Bulk purchase discounts: 10% and 15% discounts on 2 or 3-month packages

By choosing longer-term packages, you can both gain cost advantages and reduce renewal frequency.

Notification and Reminder System

Before your service expires, our system sends you reminder notifications:

• Email notifications: Reminder messages to your registered email address
• Panel notifications: Alert messages in your customer panel
• SMS notifications: To your registered phone number (optional)

These notifications are typically sent 7 days, 3 days, and 1 day before the service expires. You can customize your notification settings from your customer panel.

Frequently Asked Questions

Why did my service suddenly stop working?

The most common reason is that your service period has expired and renewal payment has not been made. You can check your last payment date from your customer panel.

How many days after expiration can I renew the service?

You can renew your service anytime after it expires. However, if a long time passes, your IP and connection information may change.

What happens if my balance is insufficient for automatic renewal?

If your account balance is insufficient for automatic renewal, the system cannot perform the renewal and your service is suspended. You need to add balance and perform manual renewal.

Will I get the same IPs when I reopen a suspended service?

This depends on the service type and time elapsed. If you renew within a short time, your chances of getting the same IPs are high, but it cannot be guaranteed.

Support and Assistance

If you have any questions about your service period, renewal processes, or automatic suspension, our 24/7 support team is ready to help you. You can create a support ticket through our website or contact us via our WhatsApp support line.